Booking and Cancellation Policy (Session)
As you are aware the club is run by volunteers and employs some of the best quality coaches in the region. Our training programme is completely not-for-profit and often heavily subsidised by the fundraising activities of the club. Our Block payments are incredibly good value and allow for missed sessions offering better value than PAYG (pay-as-you-go) basis.
We try to keep the administration of our bookings to a minimum which enables us to keep our prices at such good value, therefore, there are a few conditions that are applicable to your booking. The Club has several fixed costs to cover at all our Coaching sessions meaning Cancellations can leave the Club out-of-pocket and potentially lead to increased session costs.
In the event the Club must cancel a session due to reasons such as weather, technical issues, illness etc, a full refund of the session will be returned in full to you. This may be processed at the end of the term/block, but the Club will endeavour to process this sooner, we aim to do this within 24 hours of the cancelled session.
In the event you are not able to attend a session you will not be entitled to a credit or a refund, this is regardless of the notice provided. Sessions are also non-transferable.
In the event of injury or serious illness a credit may be issued on a case-by-case basis at the discretion of the Committee, and this will be processed at the end of the term/block so may not be applied straight away. You will be required to apply for this in writing to the Club (email). A doctor's note may be required. If a refund is approved, you will also be charged a 10% administration fee (10% of the refund value) this is to cover the costs of processing the refund.
Events may be subject to different Terms & Conditions, please see the individual event for more.
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