Operations Manager Job Vacancy
Polmonthill Community Snowsports Centre (PCSC) seeks to appoint an Operations Manager to oversee management of the facility’s day-to-day business.
First established in 1973, the snowsports centre has been under community management since October 2024. PCSC is a charity established in 2024 by members of Polmonthill Snowsports Club specifically to navigate a Community Asset Transfer of the ski centre from the local authority and save the facility from closure.
PCSC now owns the venue and manages upkeep of the facility and delivery of the grassroots snow school activity. Polmonthill has a 90m long artificial slope and uplift tow. The Centre offers skiing and snowboarding lessons at all levels from beginners to race training. There are also regular tubing sessions and parties.
For the long-term viability of the Centre, it is required to have a professional operations manager to run the facility’s day-to-day business. To support this professionalisation, PCSC have recently been awarded funding from the SportScotland Club Support Programme to fund a part-time position for 3 years.
Strategic Priorities
The Operations Manager will focus on three core pillars:
Workforce Coordination: Planning schedules for, and supporting a team of casual snowsports instructors and technicians; providing training and organising volunteer days.
Compliance & Facility Oversight: Overseeing maintenance schedules and health and safety checks to ensure the facility is safe and functional.
Customer Engagement & Marketing: Managing customer enquiries and bookings, updating the website and social media, monitoring and reporting on participation, and using feedback to inform service development.
Key responsibilities
The Operations Manager will be responsible for the day-to-day running of the Centre including supervising the delivery of snowsports activities, communicating with customers, managing bookings, and mentoring staff to provide an excellent snowsports experience.
The post has managerial responsibility for employees and volunteers across a range of roles including ski technicians, snowsports instructors and trainee instructors.
Responsibility for risk and safety standards as well as safeguarding and welfare will also be key to this role along with ongoing record keeping and management reporting.
PCSC are keen to increase participation in snowsports, particularly among people experiencing socio-economic disadvantage who may not otherwise have the opportunity to participate. The postholder will be responsible for data collection and reporting on participation throughout the year.
Benefits and working pattern
The Operations Manager job is advertised for 21 hours per week (0.6 FTE). The hours for this role are flexible and to be agreed with the successful candidate. It is anticipated that there will be a requirement for some evening and weekend working. Whilst it is expected that most work will be undertaken at the snowsports centre there is scope for some remote working.
Whilst this is advertised as a part-time role, there is potential to increase the hours worked, including up to a full-time position. Additional hours will be available to the successful candidate as a snowsports instructor and/or ski technician.
The operations manager will report to, and work closely with, the PCSC trustees.
The post is initially offered on a 3 year fixed-term contract. There is potential for this to be extended.
The pro rata salary is £21,000 (full-time salary £35,000) + pension contributions + 18 days annual leave (full-time leave of 30 days).
Essential criteria
Demonstrable experience in managing operations within a sports or leisure facility.
Experience in supervising, training, mentoring, or supporting others. Ideally within a sports or coaching environment.
Strong team player.
Proven ability to plan, report and prioritise workload.
Competent in use of IT systems, including Word, Excel, Outlook and other software packages.
Strong customer service skills with ability to communicate to facility users including parents and children both written and verbally.
Commitment to safeguarding, welfare, inclusion, and positive youth development.
Desirable criteria
Qualified snowsports instructor with significant teaching experience at all levels of the snowsports pathway.
Experience of mentoring snowsports instructors.
Technician / ski rental experience
providing and servicing snowsports equipment.
Experience of maintaining equipment and health and safety compliance within a sports facility.
Experience in organising snowsports or other sporting events/competitions.
Experience in managing a website and social media accounts.
Experience in monitoring participation and reporting to funders.
Experience of, or demonstrable commitment to, working within a charity or community development environment.
How to apply
Applicants should send a CV and covering letter detailing how their skills and experience meet the essential and desirable criteria for the role.
Applications must be received by email before the closing date of 23:59 on Sunday 30th August. Email to: polmonthill.snowsports.centre@gmail.com
Interviews will take place in September.
It is intended that the role will start in October 2026 or as soon as the successful candidate is available.
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